Delivery & Shipping

Thank you for choosing us for your shopping needs. Below are the details of our shipping policy to ensure a smooth experience:

Please note that the time for you to receive your order is calculated as follows:

Receipt Time=Order Processing Time + Logistics Transit Time + Local Delivery Time. 

Please refer to the detailed explanation for each stage below.

1. Order Processing Time:

Upon payment confirmation, an order confirmation email will be sent to the email address provided at the time of your order placement.

If any modifications are required, please contact us via email or WhatsApp within 24 hours. Orders cannot be modified beyond this timeframe.

We typically process orders within 3 business days for shipping.

However, for certain custom orders or due to limited stock availability, processing may extend up to 5 business days.

 

2. Track Shipment Status

Logistics Tracking Website: https://www.17track.net

Once your order is dispatched, a shipping notification containing the tracking number and instructions for tracking will be sent to your registered email address associated with your order.

To track your package’s delivery status, you can click on the Logistics Tracking Website and enter the tracking number provided in the email to check your parcel’s shipping progress.

Please ensure to check your spam/junk folder if you haven’t received any emails.

 

3. Shipping Costs:

Standard Shipping: $4.99 per order;

Free shipping for orders of 3 items or more.

Shipping is available to most European countries, mainland USA (excluding islands), Canada, and Australia.

For a few countries with higher shipping costs such as Iceland, Morocco, Vatican City, Montenegro, shipping charges will be calculated based on the number of items ordered and the destination country. Please refer to the actual charges displayed during checkout.

 

4. Shipping Time:

• Germany, UK: 7-10 business days
• Other European countries: 10-15 business days
• Australia: 8-12 business days
• USA: 7-10 business days
• Canada: 10-15 business days

Please note:

• The mentioned time frames are for transit time only and do not include local delivery time.
• Shipping delays may occur during holidays, Black Friday sales, extreme weather conditions, or strikes. We appreciate your understanding during such instances.
• If your package is not received within the specified time frame, kindly contact the local delivery company (details provided below). If assistance is required, feel free to reach out to our customer service for a satisfactory resolution.

5. Shipping Providers:

We primarily use Cainiao for shipping.

Cainiao Tracking Website: https://www.17track.net

• Local Delivery Providers

Local delivery is typically handled by regional logistics companies. In case of any delivery delays, please contact the local delivery company with your tracking number for assistance.

Here are the details of some local delivery companies for selected countries along with their tracking websites and contact numbers:

1) Germany:

– DHL:

Website – https://www.dhl.com/de-en/home/tracking.html

Phone – 1(800)225-5345

– HERMES:

Website – https://www.myhermes.de

Phone – 040 593 551 111

2) USA (USPS):   – USPS:

Website – https://www.usps.com/

Phone – (1-800-275-8777) 9:00am to 5:00pm (Monday to Friday)

3) UK:   – Royal Mail

Website – https://www.royalmail.com/

Phone – 01753 484554, 03457 740 740, +44 2476 213 144

4) Ireland:   – An Post:

Website – https://postnl.post/

Phone – (+353 1) 705 7600

5) Italy: – Italian Post Office:

Website – http://www.poste.it/

Phone – 800 316 181

6) Spain:   – Ecoscooting:

Website – https://www.ecoscooting.com/

Phone – +34 919 032 917 / customersupport@ecoscooting.com

Please use the provided contact information for assistance with tracking or any inquiries regarding your shipments.